NEOLYTIX
AVP — Service Delivery
Reports To: COO (visibility to CEO) · US Healthcare · End-to-End Service Delivery

EXPERIENCE
14–18 Years

SPAN
Multi-hundred, multi-country

LOCATION
Gurugram (Onsite, 5-Day)

SHIFT
US Shift

About Neolytix

Neolytix is a US-headquartered healthcare managed services organization serving 270+ provider organizations — physician groups, specialty practices, and health systems — with global delivery operations across India, the Philippines, and Latin America. We combine deep revenue-cycle expertise with a growing technology platform to help US providers get paid accurately, credentialed quickly, and supported end to end.

The Role

We are hiring an AVP — Service Delivery to lead our global delivery operations from Gurugram. You will own service delivery across revenue cycle management, patient access, and credentialing & enrollment, leading a multi-hundred-person, multi-country organization through an established Manager / Assistant Manager / Team Lead structure. You report to the COO, with direct visibility to the CEO.
This is not a typical large-BPO floor. Our book is a high client count of specialty-diverse provider pods — which demands per-client metric discipline, fast transitions, and leaders who can run many small engines at consistently high quality.

What You Will Do

Own delivery outcomes across all service lines and geographies — collections performance, AR and denial metrics, turnaround times, and credentialing cycle times, managed per client pod.
Lead and develop a multi-layer management organization; own succession depth, spans, and structure as the business scales.
Own retention on a US-shift offshore floor — supervision quality, onboarding, career pathing, and engagement.
Own the quality system end to end: audit design, calibration, and corrective-action loops that close.
Serve as the senior operational face to US provider clients — business reviews, escalations, recovery plans, and new-client transitions to steady state.
Drive automation and platform-enabled workflow improvement in partnership with our technology teams.
Run the operating cadence — daily huddles to monthly executive reviews — so issues surface early and resolve at the right level.

What You Bring

Must-Have

14–18 years in US healthcare RCM operations, including 5+ years leading through a management layer.
Proven ownership of large multi-tower delivery spans across areas such as AR/denials, posting, patient access, and credentialing & enrollment.
Hands-on leadership of delivery operations in more than one offshore geography.
End-to-end command of the US revenue cycle — deep enough to challenge your own towers’ numbers.
A track record of measurably improving retention on offshore US-shift operations.
Direct ownership of quality outcomes — audit design and calibration, not just QA reporting.
Executive presence with US provider clients — practice owners and administrators.
Gurugram-based, onsite 5 days a week, on a US shift.

Preferred

Physician-group / MSO experience with a high client count.
Working knowledge of ICD-10 / CPT / HCPCS impact on reimbursement.
Exposure to multiple practice-management platforms; Lean / Six Sigma.

Why Join Neolytix

Direct Line to the Top Report to the COO with CEO visibility — decisions move at conversation speed, not committee speed.	Whole-System Ownership Delivery, quality, retention, and clients in one seat.
A Growing Book A growing US provider book where strong delivery leadership converts directly into bigger scope.	Shape the Model The mandate to shape structure, systems, and bench as we scale.

AVP — Service Delivery (RCM US-Healthcare)

Neolytix

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