Head of Business Operations & Automation (m/w/d)

• Process mapping & prioritisation: You map end-to-end processes across Sales, Onboarding, Customer Delivery, Finance, People Operations and Legal, quantify the effort involved, and prioritise by time saved and error risk — not by who complains loudest.
• End-to-end automation: You design and build yourself. No-code/low-code (n8n, Make, Zapier), scripts, API integrations, LLM-powered workflows. You make deliberate calls on where no-code ends and engineering begins.
• Data platform: Together with the Analytics Engineer, you own our internal data model, the data warehouse, and the single authoritative definition of our key metrics.
• CRM architecture & strategy: You own the data model of our CRM (currently Pipedrive) — object structure, field logic, lifecycle stages. You assess whether it can carry our enterprise customers with group hierarchies (hotel group → legal entity → individual property), make the migration call, and lead it if required.
• Tool landscape & budget: Consolidation, not collection. You evaluate, negotiate, roll out — and switch off whatever fails to deliver value.
• Standards & operations: Documentation, monitoring, failure alerting, clear ownership. Automations nobody understands and nobody monitors are technical debt with a calendar invite.
• Leadership: You lead two direct reports — hands-on, with a high personal share of the actual build.

• 5+ years in Business Operations, BizOps, Internal Operations or Process Engineering — including at least two years at a growth-stage startup or scale-up (Series A to C) that actually grew.
• You have built automations yourself, not just commissioned them. n8n, Make or equivalent; strong SQL; Python or JavaScript for when no-code hits a wall.
• You understand CRM data models at architect level (Pipedrive, HubSpot, Salesforce or comparable) and have owned at least one CRM migration or fundamental restructuring.
• You can discuss the same problem with a sales rep, an accountant and a backend engineer on the same day — and all three understand you.
• Fluent German and English.

• Experience with a modern data stack (dbt, BigQuery/Snowflake/Postgres, Metabase/Looker).
• A consulting background followed by an operator role (not the other way round).
• Background in hospitality, travel, or B2B SaaS with long sales cycles.

What we offer

• Work with real AI technology at international level — not as a pilot project, but as our business model.
• Genuine room to shape things. Your ideas do not land in a suggestion box; they land in the next iteration.
• A short path to the management team. Decisions take days, not committee rounds.
• Growth you are part of. We are building the company’s next chapter — with roles, responsibility and prospects that did not exist a year ago.
• Leipzig as your primary base, with regular time in the office and flexible remote work. Hybrid models are everyday practice here, not the exception.
• Permanent contract, full-time.
• Performance bonuses for demonstrable results.
• Multi-day team events in places that are actually fun.

Our hiring process

1. Intro interview — we get to know each other, and you learn where we stand and where we are heading.
2. Case study or technical study, depending on the role — a real problem from our day-to-day that we work through together.
3. Interview with your future manager and, depending on the position, with our founders.