Head of Sales and Relationship Management

Job Description

Director – Sales and Relationship Management

Lead growth. Build the engine. Enhance performance.

This is a standout opportunity for a commercially sharp sales leader to take ownership of a significant SME growth portfolio within an established, fast-moving technology-enabled business.

You’ll lead both new business and relationship management functions, with a clear mandate to improve acquisition, retention, customer utilisation and overall commercial performance.

This is not a role for someone who simply wants to manage a sales team.

We’re looking for a leader who knows how to create rhythm, discipline and accountability across a commercial function; someone who can build predictable pipeline, sharpen conversion, improve portfolio performance and create a genuinely high-performing team.

You’ll have ownership across:

• SME sales strategy, segmentation and go-to-market execution
• New customer acquisition and pipeline performance
• Retention, adoption and growth across an existing customer portfolio
• Leadership of Business Development and Relationship Management teams
• Forecasting, reporting, CRM discipline and sales effectiveness
• Performance metrics, scorecards and activity standards
• Recruitment, coaching and capability development
• Cross-functional collaboration across product, programs and operations

The business is looking for someone who can bring structure without bureaucracy, energy without noise, and a strong commercial lens to every decision.

You’ll bring deep experience across sales leadership or broader commercial roles, with a track record leading high-volume SME sales or customer portfolios. Experience within technology-enabled, platform, digital services, financial services or adjacent sectors will be highly regarded.

You’ll be particularly well suited if you:

• Love building high-performance sales cultures
• Are highly data and metrics driven
• Know Salesforce and understand what excellent CRM discipline looks like
• Can move comfortably between strategy and execution
• Know how to coach managers and frontline teams
• Understand that activity matters but outcomes matter more
• Have successfully improved pipeline visibility, conversion and forecast confidence

Success will ultimately be measured through customer acquisition, retention and utilisation growth, pipeline coverage, conversion, forecasting reliability and team productivity.

If you’re a commercially ambitious leader who enjoys building scalable sales organisations and creating measurable performance improvement, this is a role worth exploring.  

For more information please apply online or call Michelle rubinstein on 0413 463 043 for a confidential chat.