Medical Administrative Assistant- Chronic Care

Position Summary: A chronic care management assistant within the Chronic Care Management program coordinates and oversees patients' long-term care needs, ensuring they receive continuous support, education, and appropriate medical services. They act as a liaison between patients, healthcare providers, and community resources to improve health outcomes and quality of life.

Responsibilities of Position: 

• Assists care managers with various tasks associated with coordinating patient care that for all patients enrolled in Dent’s CCM program.
• Develop a strong understanding of the CCM program, including eligibility, enrollment process, services offered, and costs, to accurately educate and assist patients with their questions.
• Answer/reply to patient text responses or phone calls and assist patients with inquiries, appointment reminders, and general information.
• Prepare reports, correspondence, and other documentation as required by the CCM team.
• Coordinate communication between patients, healthcare providers, and external organizations.
• Assists with scheduling medical appointments, testing, and specialist referrals. 
• Conducts regular check-ins with enrolled patients via text or phone to assess patient needs. 
• Advocate for patients by ensuring access to necessary healthcare services and support systems. 
• Document patient interactions in Phamily and eCW systems.
• Communicates daily with care management team to provide necessary support to CCM patients.
• Collaborates with providers and multidisciplinary clinical staff.

• Ensure confidentiality and compliance with HIPAA and other healthcare regulations.
• Represents the Dent by displaying a respectful and caring manner with patients and their families.  Independently problem solves and utilizes resources to obtain patient information when patient is unable to communicate and to solve complicated matters. 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Skills & Experience Necessary: 

• 2+ years prior medical assistant or medical office experience, preferably in the outpatient setting
• EMR software knowledge
• High degree of verbal communication and interpersonal skills to determine needs, provide information, instruct, and provide emotional support
• Strong planning, problem solving, organizational, verbal communication and interpersonal skills
• Working knowledge of general office equipment including fax and copy machines, multi-line phone system, and personal computer
• Ability to address and resolve conflict in a professional manner
• Ability to maintain strict confidentiality
• Ability to be flexible

Working Conditions:

• Moderate physical effort, including assistance to the disabled patient in transfers to and from wheelchairs
• Prolonged standing and walking periods with often bending, squatting, reach above shoulder level, crouching, kneeling, and push/pull
• Regular fine hand manipulation
• Associated health risks related to patient exposure including body fluids
• Minimal physical effort, requires some lifting usually not in excess of 25 pounds

Compensation:

• Most candidates will start within the first quartile of the pay range
• Rates are commensurate with experience