Product Owner

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Product Owner to be based in Umhlanga, Do you think you have what it takes to be our newest Purple Star?

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring 

• Valid driver’s license
• 3–5 years managing SaaS platforms, CRM tools, or engagement systems 

Bonus to Have 

• Degree/Diploma in Project Management, Marketing, or IT
• Working knowledge of API-based systems, BI tools, ticketing systems (Preferred)

What You’ll Do For The Brand:

•    Maintain active communication with platform vendors, ensuring regular updates and feedback loops.
•    Coordinate alignment between platform roadmaps and internal Customer Experience & Engagement strategies.
•    Track and manage SLAs, support tickets, and vendor performance logs.
•    Monitor and escalate technical issues with platform performance, availability, and configuration
•    Coordinate with internal stakeholders on system changes or integration points.
•    Maintain a live log of all issues, platform improvements, and pending requests
•    Work with internal stakeholders to plan and test new platform features or modules.
•    Oversee QA and go-live readiness of new CX & Engagement tools or workflows
•    Ensure documentation and playbooks are updated post-implementation
•    Develop monthly scorecards to track uptime, issue resolution, and platform usage metrics
•    Present regular insights to the CX & Engagement Team Manager to inform platform enhancement decisions
•    Create and maintain clear internal documentation of platform processes, integrations, and best practices (SOP)
•    Train internal teams on platform functionality and changes as needed.
•    Research and analyse competitor activities in the CX, CRM and iGaming space.
•    Excellent verbal, written, and interpersonal communication skills.
•    Strong analytical and problem-solving abilities.
•    Ability to work under pressure and in a fast-paced environment.
•    Any other related duties that might be required.

What You’ll Bring To The Team:

•  Excellent verbal, written, and interpersonal communication skills.
•  Strong analytical and problem-solving abilities.

So, are you ready to level up, learn, and perform at your best? Apply now!
 

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.