Operational Ownership
Own and scale all operational areas across the company:
- Post-sales operations & support optimisation
- Implementations (festivals, POS, phased rollouts)
- Data & Business Intelligence
- Procurement (internal & hardware resale)
- Finance operations (KPIs, margins, cost control)
- Tech integrations
- Internal operations
- Act as the main owner of end-to-end operational performance.
Process, KPIs & Data
- Design, implement and own company-wide operational KPIs.
- Ensure reliable, timely and actionable data for decision-making.
- Work closely with the Data team to build scalable reporting models.
- Identify inefficiencies, misalignments and bottlenecks across teams and countries.
Team and Culture
- Lead, coach and develop the different teams within Operations
- Define and implement the optimal structure for each area
- Recruit and train key and specialised talent when needed
- Foster a high performing culture that combines clear expectations with encouragement and coaching
Cross-Functional Leadership
- Ensure alignment across Product, Tech, Sales, Post-sales, Marketing and Finance.
- Coordinate international operations, ensuring consistency while allowing local adaptation.
- Act as a unifying layer between strategy and execution.
Strategic Support & Growth
- Identify and validate new business opportunities.
- Support strategic projects with key clients requiring complex, phased implementations.
- Participate in strategic decision-making with strong ownership mindset.
Reporting & Decision-Making
- Reports directly to the CEO
- Full ownership over operations, with validation on high-impact decisions.
- Strong autonomy with accountability for outcomes.
