Dealer Service Analytics & BI Lead

Dealer Service Analytics & BI Lead

• Based at Mitsubishi Motors Australia Head Office, located at Adelaide Airport
• Full time, permanent role
• Access up to 4x brand new cars with MMAL’s unbeatable employee lease rates

Mitsubishi Motors Australia – Driving Australians To Be More Adventurous

Mitsubishi Motors Australia Limited (MMAL), a proud subsidiary of Mitsubishi Motors Corporation headquartered in Tokyo, brings together Japanese precision and Australian ingenuity to deliver vehicles that empower people and businesses to drive their ambition. With 200 employees across Adelaide, Brisbane, Melbourne, Perth, and Sydney, we are united by a shared commitment to innovation, quality, and customer value.

At MMAL, adventure is more than a destination - it’s a mindset. It reflects the Australian spirit of exploration, resilience, and aspiration. From the legendary Dakar-winning Pajero to our current range of adventure-ready vehicles, Mitsubishi Motors has always built cars that inspire Australians to go further. That’s why our core vision is simple yet powerful: we drive Australians to be more adventurous.

About the Role

In this role, you will lead the development of dealer service analytics and business intelligence capability across MMAL. You will transform dealer service and repair order data into meaningful insights that improve dealer performance, customer retention and business decision making.

You'll be the subject matter expert for dealer service analytics, partnering with stakeholders across Aftersales, Regional teams and the dealer network to deliver reporting, insights and recommendations that drive commercial outcomes.

Core Responsibilities

• Lead MMAL's dealer service analytics and BI strategy
• Develop Power BI dashboards, reports and executive scorecards
• Transform complex datasets into actionable business insights
• Establish reporting governance, standards and controls
• Support dealer performance, compliance and incentive initiatives
• Provide strategic recommendations to business leaders

Essential Skills and Experience

• Extensive experience in data analytics, business intelligence or a similar commercial analytics role
• Expert Power BI skills, including data modelling, DAX and Power Query
• Strong analytical thinking with experience turning complex data into actionable business insights
• Experience with data governance, enterprise reporting and large-scale data integration
• Excellent stakeholder management skills and a relevant tertiary qualification; automotive industry experience highly regarded

Adventure Begins Within

At MMAL, we don’t just build vehicles - we build connections, opportunities, and a culture that drives people forward.

Our culture is built on the values of innovation, collaboration, accountability, respect, resilience, and engagement. We foster a diverse and inclusive workplace where every individual is valued for their unique strengths and perspectives.

We also believe in giving back. Through our Community Engagement initiatives, employees are encouraged to contribute their time and skills to causes they care about. Our Community Fleet program has supported disaster relief efforts, including partnerships with Disaster Relief Australia and the RSPCA, providing vital mobility in times of need.

Benefits That Drive Your Journey

At MMAL, we’re committed to helping you grow your career while enjoying meaningful perks that support your lifestyle, wellbeing, and sense of purpose.

When you join MMAL, you’ll gain access to a range of exclusive benefits, including:

• Employee Car Benefit Plan – enjoy access to up to four brand-new Mitsubishi vehicles at an affordable rate, designed to keep you moving
• Vehicle Purchase Discounts – purchase brand-new Mitsubishi vehicles at special employee rates, with extended offers available for your family and friends
• Thrive Employee Benefits Platform – unlock savings and exclusive offers from over 500 retailers across travel, dining, entertainment, and more
• Competitive Salary Package – we believe in rewarding performance with a competitive salary that grows with your career
• Wellbeing & Support Programs – access confidential Employee Assistance Programs and wellbeing initiatives to support your mental, emotional, and physical health
• Free On-Site Parking – convenient and cost-saving parking at our office locations
• Volunteer Leave – take paid time off to support the causes and communities you care about most
• Corporate Health Cover with Medibank – receive a 7% discount on private health insurance through our partnership with Medibank.

Ready to Start Your Next Adventure? Apply Today

If you're passionate about innovation, adventure, and making a meaningful impact, we’d love to hear from you.

To view the full position description and submit your application, please visit Careers at MMAL. Be sure to upload your cover letter and resume.

For any questions about the role or the recruitment process, feel free to contact Jade Windsor, Talent Acquisition Business Partner, at: talent@mmal.com.au

Applications close: 11:30pm Tuesday 25 August 2026

We welcome applications from Australian and New Zealand citizens, permanent residents, and individuals with the legal right to work in Australia.

Please note: Applications may be reviewed and progressed prior to the closing date.